EXPERIENCE
John is 57, and a retired IBM executive with over 30 years of computer industry, management, and
quality management expertise. He has directly managed everything from small teams to 400+ person organizations and has managed hardware and software projects from both a development and test perspective. He was the Director of Quality for the entire IBM server group, which encompassed PC servers to storage systems to mainframes and their associated software and operating systems. This is far in excess of a billion dollar business. John has directly managed a budget over 100 million dollars. He is one of the few experts in the world who understands both software and hardware quality metrics and issues, as well as their applicability across other industries.
As part of his role as the Director of Quality, John not only conducted numerous quality reviews internally, but also worked with major suppliers and clients on their quality management systems. He is an expert in communicating with the technical experts all the way through the highest level of the corporations, including personally sending daily notes for over a year when there were issues to multiple senior executives reporting to the IBM CEO. He is calm and confident in the face of adversity, and loves sharing his knowledge and experience with others
SERVICES OFFERED
QUALITY MANAGEMENT
SYSTEM REVIEWS
(1 day to 2 weeks)
which encompass:
- Processes
- Escape Analysis
- Quality metrics (both in process and field)
- Customer impact
- Customer feedback
- Management review
SPEAKING ENGAGEMENTS
From small groups to keynote addresses.
- Importance of Quality
- Cost of Quality (tradeoffs)
- Quality management
systems / metrics
- Work / Life Balance
- Managing in high growth
or downsizing environments
- Dealing with personnel issues
EXTENDED OR LONG-TERM
CONSULTING/
CONTRACTING SERVICES
also available upon request
QUALIFICATIONS
- 30+ years of industry/management experience
- Former IBM Director of Quality, Server Group
- Software/hardware development and test manager and executive
- Managed planning and performance organizations
- B.S. Michigan State University, 1980 (member of MSU Honors College)
- National Merit Finalist
- Member of MENSA
- Knowledgeable about industry quality standards and programs including ISO 9000,
Malcolm Baldrige Awards, Six Sigma, …
- Expert in quality metrics for software and hardware
- Excellent communicator to technical experts through senior executives
- Management experience during both rapid growth and also downsizing environments
- Various IBM awards and recognition.